Privacy Policy

Last Updated: 2026-08-21

Privacy Quick Summary

  • What we collect: Identity details, verification docs, payment info, and technical device data.
  • Why we collect it: To manage your account, process payouts, prevent fraud, and comply with Philippine laws.
  • Who sees it: Only our internal teams and trusted partner service providers (payment and identity verification).
  • Retention: Kept for the duration of your account plus the period required by law.
  • Your Control: You can request access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how jilibee collects, uses, and protects the information of our players within the Philippines. By accessing our services, you agree to the practices described in this document.

This policy applies exclusively to our platform. It does not cover third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

We collect only the information necessary to provide a secure and legal gambling experience.

Account and Identity Data

Information provided during registration, such as your name, date of birth, and contact details, used to establish your identity and ensure you meet age requirements.

Verification Documents

Copies of government-issued identification provided during the Know Your Customer (KYC) process to prevent identity theft and fraud.

Payment Data

Transaction details and payment methods used for deposits and withdrawals. We do not store full credit card numbers on our local servers; these are handled by our partner payment providers.

Gaming and Transaction Activity

Records of your bets, winnings, losses, and deposits to maintain account balance and detect irregular betting patterns.

Technical and Device Data

IP addresses, browser types, operating system, and device identifiers collected automatically to optimize site performance and enhance security.

Support Communication

Records of correspondence between you and our support team via the channels available on this site.

3. How We Collect Data

  • Directly from You: Information you enter during registration, KYC verification, and when contacting support.
  • Automatically: Technical data collected via cookies and server logs while you browse the site.
  • Partner Service Providers: Data received from our payment processors and identity verification partners to confirm transaction success and user legitimacy.

4. Why We Use Data

Your data is used for the following legitimate purposes:

  • Account Management: Creating and maintaining your user profile.
  • Financial Transactions: Processing deposits and ensuring withdrawals are sent to the rightful owner.
  • Legal Compliance: Verifying age and identity to satisfy gambling regulations and anti-money laundering (AML) laws in the Philippines.
  • Fraud Prevention: Detecting multi-accounting, bonus abuse, and unauthorized access.
  • Service Optimization: Personalizing your experience and improving our platform's functionality.
  • Marketing: Sending promotions only to users who have explicitly consented to receive such communications.

5. When We Share Data

We do not sell your personal data to third parties. We only share information in the following circumstances:

  • Operational Partners: With payment processors, KYC providers, and technical infrastructure partners necessary to operate the site.
  • Legal Obligations: When required by relevant authorities under the laws of the Philippines to prevent crime or comply with legal requests.

6. How We Protect Data

We implement robust security measures to safeguard your information:

  • Encryption: All data transmitted between your device and our servers is encrypted in transit.
  • Access Control: Internal access to personal data is strictly limited to authorized personnel who require it for their job function.
  • Isolation: Payment data is processed through isolated, secure channels provided by our partners.
  • Monitoring: We continuously monitor our systems for potential vulnerabilities or unauthorized access attempts.

7. Cookies and Tracking

We use cookies to improve site navigation and analyze traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location, you have several rights regarding your data:

  • Access and Correction: You may request a copy of your data or ask us to correct inaccuracies.
  • Deletion and Portability: You may request the deletion of your account and associated data, or ask for your data to be moved to another service.
  • Objection and Withdrawal: You can object to specific data processing or withdraw your consent for marketing at any time.

To exercise these rights, please contact our support team via the channels available on the Support page.

Important Note: Even after an account is closed or a deletion request is made, we are required to retain certain data (such as transaction logs) for the duration mandated by Philippine gambling and anti-money laundering regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account is active. Once an account is closed, we will keep your data only for the period required by applicable law in the Philippines to satisfy legal, auditing, or regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will immediately terminate the account and remove all associated personal data.

Parents or guardians who believe a minor is using our platform are encouraged to report this via our Support channels.

11. Cross-Border Transfers

Some of our technical and payment partners operate outside the Philippines. When data is transferred across borders, we apply necessary safeguards to ensure your information remains protected and handled according to our privacy standards.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates are published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please reach out to us through the official channels available on our Support page. Our team is available to assist you with any privacy-related inquiries.